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Information Technology

PHONE & FAX #:
P.O. Box 4590
Window Rock, AZ 86515

Phone: 928-871-6851
Fax: 928-871-7372

 

 

PHYSICAL ADDRESS::
2296 Administration Bldg. #2
Window Rock Blvd.,  Window Rock, AZ

 

 

STAFF TITLE TELEPHONE # EMAIL ADDRESS
       
Frank Burnside, Jr. Senior Information Technician (928) 871-7342 frankburnsidejr@navajo-nsn.gov

 

 

 

Mission Statement


The mission of the Information Technology Section is to provide fast, reliable solutions and integrate technology to support and facilitate efficient services to all Navajo Nation Division of Social Services staff and related entities.

 

Goal


The goal of the Information Technology Section is to build a sound, secure, information technology infrastructure that encompasses all the information technology needs for the Navajo Nation Department of Social Services.

 

Information Technology is committed to:

Professionalism Collaboration Integrity Security
Reliability Accountability Efficiency Team Work
Effectiveness Compliance Innovation Excellence
Continous Improvement Standardization Communication Training

 

Purpose


An Information Technology policy is a vital and integral part in developing the Information Technology (IT) infrastructure for day-to-day operations for the Navajo Nation Division of Social Services (NNDSS).  This policy will provide guidelines for NNDSS users to successfully operate their IT devices and the navigation of network systems in a responsible, respectful, and ethical manner.  The users will be responsible for their actions in accessing network services. This policy will ensure NNDSS IT resources will be used:

  • legally;
  • securely;
  • without undermining NNDSS;
  • perform effectively,
  • in the spirit of cooperation, trust and consideration;

 

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Downloads

 

■   Social Services Web Help Desk Outline (pdf)

■   FAQ - Web Help Desk (pdf)

■   2010 MS Outlook Basic Training : Using Outlook Web Apps (OWA) Microsoft Exchange 2010

 

Help Desk Software


 

  • Simplifies and streamlines IT service management from request to resolution
  • Automates help desk ticketing with rule-based routing & escalation, parent-child relationship, real-time tracking, and SLA alerts
  • Automates help desk ticketing with rule-based routing & escalation, parent-child relationship, real-time tracking, and SLA alerts
  • Built-in knowledge base offers centralized knowledge management and promotes end-user self-service
  • Affordable pricing for IT technician logins—no additional cost for customer logins or managed IT assets

 

Video Tutorials

       

 

Video 2: Web Help Desk FAQ


 

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