information technology

Information Technology

PHONE & FAX #:
P.O. Box 4590
Window Rock, AZ 86515

Phone: 928-871-6851
Fax: 928-871-7372

PHYSICAL ADDRESS::
2296 Administration Bldg. #2
Window Rock Blvd., Window Rock, AZ

STAFF	TITLE	TELEPHONE #	EMAIL ADDRESS

Frank Burnside, Jr.	Senior Information Technician	(928) 871-7342	frankburnsidejr@navajo-nsn.gov

Mission Statement

The mission of the Information Technology Section is to provide fast, reliable solutions and integrate technology to support and facilitate efficient services to all Navajo Nation Division of Social Services staff and related entities.

Goal

The goal of the Information Technology Section is to build a sound, secure, information technology infrastructure that encompasses all the information technology needs for the Navajo Nation Department of Social Services.

Information Technology is committed to:

Professionalism	Collaboration	Integrity	Security
Reliability	Accountability	Efficiency	Team Work
Effectiveness	Compliance	Innovation	Excellence
Continous Improvement	Standardization	Communication	Training

Purpose

An Information Technology policy is a vital and integral part in developing the Information Technology (IT) infrastructure for day-to-day operations for the Navajo Nation Division of Social Services (NNDSS). This policy will provide guidelines for NNDSS users to successfully operate their IT devices and the navigation of network systems in a responsible, respectful, and ethical manner. The users will be responsible for their actions in accessing network services. This policy will ensure NNDSS IT resources will be used:

legally;
securely;
without undermining NNDSS;
perform effectively,
in the spirit of cooperation, trust and consideration;

Downloads

■ Social Services Web Help Desk Outline (pdf)

■ FAQ - Web Help Desk (pdf)

■ 2010 MS Outlook Basic Training : Using Outlook Web Apps (OWA) Microsoft Exchange 2010

Help Desk Software

Simplifies and streamlines IT service management from request to resolution
Automates help desk ticketing with rule-based routing & escalation, parent-child relationship, real-time tracking, and SLA alerts
Automates help desk ticketing with rule-based routing & escalation, parent-child relationship, real-time tracking, and SLA alerts
Built-in knowledge base offers centralized knowledge management and promotes end-user self-service
Affordable pricing for IT technician logins—no additional cost for customer logins or managed IT assets